CENS digital are precision crafted and feature the most cutting-edge electronic components. Therefore, we offer servicing and repairs, to ensure your devices stand the test of time and continue to perform faultlessly for years to come.
We always advise at least a yearly service. However, service frequency should also be based on use of your devices as well as the environment in which they are worn. For instance, the water resistant coating can be damaged by chemical pollutants as well as accidental damage.
The first step during a CENS digital service is the visual check and microscopic examination by an expert engineer. After that, comes the professional cleaning and sanitisation of the devices. Finally, all electronic parts are checked for signs of wear and damage, and are replaced when faults are identified.
We take servicing seriously! Therefore, we only send your devices back once we have completed the multi-point service process and are satisfied the device is as good as it was the day you bought it.
The table below shows the service and repair costs for CENS ProFlex, CENS Classic and Mino CENS
Level of service
In Warranty
Out of Warranty
Minor Service
Testing and inspection. No components need replacing.
No Charge
£49 each ear
Major Service
Minor service plus replacement of up to 2 components
No Charge
£79 each ear
CPU Service
Major service plus replacement of CPU (processor)
No Charge
£POA
Other damage
Devices have been damaged outside normal wear and tear
£POA
£POA
Level of service
Minor Service
Testing and inspection. No components need replacing.
Major Service
Minor service plus replacement of up to 2 components
CPU Service
Major service plus replacement of CPU (processor)
Other damage
Devices have been damaged outside normal wear and tear
In Warranty
No Charge
No Charge
No Charge
£POA
Out of Warranty
£45 each
£75 each
£POA
£POA
Prices inclusive of VAT. Delivery FOC in warranty, £8.50 out of warranty.
The unparalleled performance and reliability of CENS digital devices was established based on the principles we live by.
Since inception, our Designers, Craftsmen and Audio Engineers have fostered an ethos of innovation, refinement, and above all else integrity.
Our services come with a limited warranty of 30 days for a minor service and 180 days for major service.
Next, print the form
Fill in
Thirdly, fill the form in, use the rear side if needed.
Send
Finally, send the form and your devices back to us.
Verified owner
Verified ownerFantastic product
Verified ownerGreat product. Great service.
Verified owner
Verified ownerVery good item, very pleased I upgraded from the passive, works very well and easy to use
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