Ear impressions
CENS ProFlex/Classic models are custom made to fit your ears. To make sure your product fits your ears perfectly, you will need impressions taken. Don’t worry, it’s not scary, it doesn’t hurt and it’s really straightforward. Best of all, it will mean you’ll have the best ear protection money can buy!
I understand that the wearer will need to visit a hearing care professional to have ear impressions taken. This cost varies, but is typically around £50
We need to know you understand this before completing your purchase. Instructions on how to do this will also be emailed to you after your purchase and we are happy to advise you every step of the way to ensure you are happy with your product.
How do you get ear impressions?
Step 1
Find a Hearing Healthcare Professional
Choose from one of these national chains: Hidden Hearing, Amplifon, Specsavers or any other high street hearing specialist.
What to ask for…
Request impressions as “meatal length must be to the second bend with a fully filled concha*
Cost varies, but is typically around £50
Step 2
Send us your impressions
Send your impressions to:
Puretone Ltd, 9-11 Henley Business Park, Trident Close, Medway City Estate, Rochester, Kent, ME2 4FR, United Kingdom
Postage is FREE for UK customers
Or… Visit our head office
Book a free impression taking appointment at our head office in Rochester, Kent. Call us on 01634 733883 to book an appointment
Ear Impressions Procedure
FAQs
How long does the process take?
The ear impression procedure usually takes around 10/15 minutes at your hearing specialist appointment. You can keep track of the manufacturing process by creating your CENS account.
What if I'm outside the UK?
We have CENS specialist retailers all over the world! You can simply visit your local hearing professional and get your ear impressions. Make sure that you request your impressions as: “meatal length must be to the second bend with a fully filled concha”. You then can post these to our office in Rochester.
Can I get a refund if the fit isn't right?
Of course! All CENS products have a 30-day money back guarantee (from the day you receive your CENS). No quibble, no hassle and no stress.
I understand that the wearer will need to visit a hearing care professional to have ear impressions taken. This cost varies, but is typically around £50
We need to know you understand this before completing your purchase. Instructions on how to do this will also be emailed to you after your purchase and we are happy to advise you every step of the way to ensure you are happy with your product.