Ear impressions

CENS ProFlex/Classic models are custom made to fit your ears. To make sure your product fits your ears perfectly, you will need impressions taken. Don’t worry, it’s not scary, it doesn’t hurt and it’s really straightforward. Best of all, it will mean you’ll have the best ear protection money can buy!

How do you get ear impressions?

Step 1

Find a Hearing Healthcare Professional

Choose from one of these national chains: Hidden Hearing, Amplifon, Specsavers or any other high street hearing specialist.


What to ask for…

Request impressions as “meatal length must be to the second bend with a fully filled concha*

Cost varies, but is typically around £50

Step 2

Send us your impressions

Send your impressions to:

Puretone Ltd, 9-11 Henley Business Park, Trident Close, Medway City Estate, Rochester, Kent, ME2 4FR, United Kingdom

Postage is FREE for UK customers

Or… Visit our head office

Book a free impression taking appointment at our head office in Rochester, Kent. Call us on 01634 733883 to book an appointment

Ear Impressions Procedure


How long does the process take?

The ear impression procedure usually takes around 10/15 minutes at your hearing specialist appointment. You can keep track of the manufacturing process by creating your CENS account.

What if I'm outside the UK?

We have CENS specialist retailers all over the world! You can simply visit your local hearing professional and get your ear impressions. Make sure that you request your impressions as: “meatal length must be to the second bend with a fully filled concha”. You then can post these to our office in Rochester

Can I get a refund if the fit isn't right?

Of course! All CENS products have a 30-day money back guarantee (from the day you receive your CENS).  No quibble, no hassle and no stress.

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