Process of ordering through the cens website was absolutely painless, I did receive an email from cens after a few days to say my impressions needed to be redone and posted back to cens (not their fault and not reflective of their service-had them done at specsavers) sent the new impressions in and received my passive ear plugs within a week and a half later. The plugs themselves are next level. I’ve always struggled to commit to either in ear foam plugs or over the ear protectors and found myself shooting without altogether. The plugs offer good audio level during conversation although they are passive so you might find yourself talking slightly louder than a normal conversation but shots fired are greatly reduced and at the end of the day when you take them out and pop them back in the handy carry case provided your ears won’t ring and you’ll have saved your hearing for another day. Ordering process 10/10 product 11/10 will definitely be upgrading from the passive modules to the electronic modules in the future. Could not recommend enough!!